Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We appreciate your excitement about your order! For standard orders, our processing time typically takes 14-21 days. However, if you’re in a hurry, we’ve got you covered with our rush option, which speeds up the process to just 7 days. Keep in mind that this option comes with an extra cost. We’re committed to getting your order to you as quickly as possible, and we’re here to help with any questions you may have along the way. Feel free to reach out if you need more information or assistance.
Absolutely not! Your credit card info is like Fort Knox to us – we never keep it on file. Our website is PCI compliant, meaning it meets top-notch security standards. When you make a payment, it travels through a super secure channel, giving you peace of mind. Your trust is important to us, so if you have any more questions about security or anything else, feel free to reach out. We’ve got your back!
Great question. For our pals in the USA and UK, we’ve got you covered – sales tax is included in the price. Now, for our global friends, keep in mind that VAT might be a thing in your neck of the woods. We aim to keep things transparent, so if you have any questions or need more info, feel free to hit us up. Happy shopping!
We’re thrilled to let you know that we ship worldwide using FedEx. No matter where you are, we’ve got you covered! Plus, all our shipments are trackable, so you can keep an eye on your goodies as they make their way to you. If you have any specific questions or need assistance, feel free to reach out.
Absolutely! If you order more than one item, we’ll make sure to bundle them together in one shipment. We like to keep things efficient! Plus, the good news is that all our shipments are trackable, so you can easily follow the journey of your items. If you have any other questions or need further assistance, feel free to give us a shout.
If you need to swap an item
Returns and Exchanges
Since all our items are made to order, we’re unable to accept returns, but we’ve got your back in case of a mix-up or any damage. If you receive the wrong item or a damaged one, no worries – we’ll take full responsibility and send you a replacement. Your satisfaction is super important to us, so feel free to reach out if you have any concerns or need assistance. We’re here to make things right!
If by any chance you receive the wrong item, we take full responsibility, and we’ll make it right for you. No worries, though – we’re doing our best to ensure such mix-ups don’t happen. If you’ve encountered this issue, please reach out to us, and we’ll promptly send you a replacement. Your satisfaction is our priority, and we appreciate your understanding! Feel free to contact us if you have any further questions or concerns.
If you ever receive a damaged item, we take full responsibility and will gladly send you a replacement. Rest assured, we’re working hard to ensure that this doesn’t happen, but if it does, we’ve got your back. Please reach out to us with the details, and we’ll make sure to sort it out for you. Your satisfaction is our top priority! Feel free to contact us if you have any questions or questions.
No stress at all! Once your return is authorized, we’ll send you a return label with all the necessary details. Easy peasy! And the best part? All authorized returns are on the house, so you won’t have to worry about any extra costs. If you have any questions or need further assistance, feel free to reach out. We’re here to make the return process as smooth as possible for you!
Our workshops are unfortunately not open to the public, but you can visit our headquarters by booking an appointment. All the details are below. Feel free to reach out – we’d love to have you!
Derivation Customs Europe
A&L UK Trading Ltd.
84 Glenparke Road
London
E78BW
United Kingdom
Derivation Customs USA
A&L Pacific Trading Llc.
4201 S. Decatur Blvd
89103
Las Vegas, NV
USA
