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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We appreciate your excitement about your order! For standard orders, our processing time typically takes 14-21 days. However, if you’re in a hurry, we’ve got you covered with our rush option, which speeds up the process to just 7 days. Keep in mind that this option comes with an extra cost. We’re committed to getting your order to you as quickly as possible, and we’re here to help with any questions you may have along the way. Feel free to reach out if you need more information or assistance.

Creating an account is super easy! Just click on the “My Account” tab, and you’ll find the option to register under “Create an Account.” Fill in a few details, and voila – you’re all set! If you run into any hiccups or have questions, feel free to give us a shout. We’re here to help make the process smooth for you. Looking forward to having you as part of our community!
To change your shipping address, simply log in to your account and head over to the “My Account” section. There, you’ll find an option to update your shipping details. If that sounds like too much hassle, don’t sweat it! Just let us know, and we’ll take care of the address switcheroo for you. We’re here to make things easy, so feel free to reach out if you need a hand or have any questions. Happy shopping!
Hey! Exciting news – once your order is all set, we’ll shoot you a shipping confirmation email that includes your tracking number. Keep an eye on your inbox for that! If you’re itching to check the status sooner, head over to the “Track Your Order” section on our website. It’s like a sneak peek into the journey of your goodies to your doorstep. Any questions or need help? We’re just a message away. Happy tracking!

Absolutely not! Your credit card info is like Fort Knox to us – we never keep it on file. Our website is PCI compliant, meaning it meets top-notch security standards. When you make a payment, it travels through a super secure channel, giving you peace of mind. Your trust is important to us, so if you have any more questions about security or anything else, feel free to reach out. We’ve got your back!

Great question. For our pals in the USA and UK, we’ve got you covered – sales tax is included in the price. Now, for our global friends, keep in mind that VAT might be a thing in your neck of the woods. We aim to keep things transparent, so if you have any questions or need more info, feel free to hit us up. Happy shopping!

We’re thrilled to let you know that we ship worldwide using FedEx. No matter where you are, we’ve got you covered! Plus, all our shipments are trackable, so you can keep an eye on your goodies as they make their way to you. If you have any specific questions or need assistance, feel free to reach out.

Absolutely! If you order more than one item, we’ll make sure to bundle them together in one shipment. We like to keep things efficient! Plus, the good news is that all our shipments are trackable, so you can easily follow the journey of your items. If you have any other questions or need further assistance, feel free to give us a shout.

If you need to swap an item

Returns and Exchanges

Since all our items are made to order, we’re unable to accept returns, but we’ve got your back in case of a mix-up or any damage. If you receive the wrong item or a damaged one, no worries – we’ll take full responsibility and send you a replacement. Your satisfaction is super important to us, so feel free to reach out if you have any concerns or need assistance. We’re here to make things right!

If by any chance you receive the wrong item, we take full responsibility, and we’ll make it right for you. No worries, though – we’re doing our best to ensure such mix-ups don’t happen. If you’ve encountered this issue, please reach out to us, and we’ll promptly send you a replacement. Your satisfaction is our priority, and we appreciate your understanding! Feel free to contact us if you have any further questions or concerns.

If you ever receive a damaged item, we take full responsibility and will gladly send you a replacement. Rest assured, we’re working hard to ensure that this doesn’t happen, but if it does, we’ve got your back. Please reach out to us with the details, and we’ll make sure to sort it out for you. Your satisfaction is our top priority! Feel free to contact us if you have any questions or questions.

No stress at all! Once your return is authorized, we’ll send you a return label with all the necessary details. Easy peasy! And the best part? All authorized returns are on the house, so you won’t have to worry about any extra costs. If you have any questions or need further assistance, feel free to reach out. We’re here to make the return process as smooth as possible for you!

We’re here to assist you however you prefer. Check out our “Contact Us” page for all the details, or feel free to use our chat, shoot us an email, or give us a ring. Whatever works best for you! We’re ready to help, so don’t hesitate to reach out. Looking forward to making your experience awesome!
Oops, no worries! If you accidentally entered the wrong shipping address, reach out to us right away. You can find all our contact details on the “Contact Us” page, and we’re available through chat, email, or phone. We’ll do our best to fix it before your order sets off on its journey. Don’t hesitate to get in touch – we’re here to help!
Sure thing! You’ve got a 48-hour window to cancel your order, but please note there’s a small cancellation fee during this period. However, if you want to tweak the size or design, no worries at all – and it won’t cost you a dime! Feel free to reach out through chat, email, or phone. All the details are on our “Contact Us” page. We’re here to make it hassle-free for you, so don’t hesitate to get in touch!
Absolutely! If the item you’re eyeing is sold out, no worries – you can pre-order it. Just reach out to us through chat, email, or phone. All the contact details are on our “Contact Us” page. We’re here to make sure you snag the goodies you want, so don’t hesitate to get in touch.

Our workshops are unfortunately not open to the public, but you can visit our headquarters by booking an appointment. All the details are below. Feel free to reach out – we’d love to have you!

Derivation Customs Europe

A&L UK Trading Ltd.
84 Glenparke Road
London
E78BW
United Kingdom

Derivation Customs USA

A&L Pacific Trading Llc.
4201 S. Decatur Blvd
89103
Las Vegas, NV
USA

hello@derivationcustoms.com

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On all orders above £210

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