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Common queries answered

Frequently asked Questions

We appreciate your excitement about your order! For standard orders, our processing time typically takes 14-21 days. However, if you’re in a hurry, we’ve got you covered with our rush option, which speeds up the process to just 7 days. Keep in mind that this option comes with an extra cost. We’re committed to getting your order to you as quickly as possible, and we’re here to help with any questions you may have along the way. Feel free to reach out if you need more information or assistance.

Since all our items are made to order, we’re unable to accept returns, but we’ve got your back in case of a mix-up or any damage. If you receive the wrong item or a damaged one, no worries – we’ll take full responsibility and send you a replacement. Your satisfaction is super important to us, so feel free to reach out if you have any concerns or need assistance. We’re here to make things right!

To change your shipping address, simply log in to your account and head over to the “My Account” section. There, you’ll find an option to update your shipping details. If that sounds like too much hassle, don’t sweat it! Just let us know, and we’ll take care of the address switcheroo for you. We’re here to make things easy, so feel free to reach out if you need a hand or have any questions. Happy shopping!

Hey! Exciting news – once your order is all set, we’ll shoot you a shipping confirmation email that includes your tracking number. Keep an eye on your inbox for that! If you’re itching to check the status sooner, head over to the “Track Your Order” section on our website. It’s like a sneak peek into the journey of your goodies to your doorstep. Any questions or need help? We’re just a message away. Happy tracking!

We’re here to assist you however you prefer. Check out our “Contact Us” page for all the details, or feel free to use our chat, shoot us an email, or give us a ring. Whatever works best for you! We’re ready to help, so don’t hesitate to reach out. Looking forward to making your experience awesome!

Oops, no worries! If you accidentally entered the wrong shipping address, reach out to us right away. You can find all our contact details on the “Contact Us” page, and we’re available through chat, email, or phone. We’ll do our best to fix it before your order sets off on its journey. Don’t hesitate to get in touch – we’re here to help!

We’re thrilled to let you know that we ship worldwide using FedEx. No matter where you are, we’ve got you covered! Plus, all our shipments are trackable, so you can keep an eye on your goodies as they make their way to you. If you have any specific questions or need assistance, feel free to reach out.

Absolutely! If you order more than one item, we’ll make sure to bundle them together in one shipment. We like to keep things efficient! Plus, the good news is that all our shipments are trackable, so you can easily follow the journey of your items. If you have any other questions or need further assistance, feel free to give us a shout.

Our workshops are unfortunately not open to the public, but you can visit our headquarters by booking an appointment. All the details are below. Feel free to reach out – we’d love to have you!

Derivation Customs Europe

A&L UK Trading Ltd.
84 Glenparke Road
United Kingdom

Derivation Customs USA

A&L Pacific Trading Llc.
4201 S. Decatur Blvd
Las Vegas, NV

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