TERMS AND CONDITIONS
Please read carefully the following terms and conditions of use for the website (www.derivationcustoms.com) By using this website you are agreeing to the terms and conditions stated which may be changed by us from time to time. It is advisable that you check these terms and conditions regularly, making you aware of any changes. We reserve the right to withdraw or amend our services without notice.
Copyrightwww.derivationcustoms.com – all designs and graphics are copyrights of Derivation Customs. you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
Use of this siteDerivation Customs suspend, alter, restrict or terminate at any time access to or use of this site. We prohibit the misuse of this website. Any unsolicited advertising or promotional material (SPAM) will be seen as a criminal offence under the Computer Misuse Act 1990. Derivation Customs will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Terms of offering to purchase a product are subject to the terms and conditions. All orders are subject to availability and confirmation of the order price. When you place an order you undertake that all the details you give us are accurate and that you are the authorised user of the credit or debit card being used.
RegistrationThe personal information you provide us when placing an order, registering for our newsletter or “my account” is up to date, true, current and accurate in all respects. It is the customer’s responsibility to ensure that personal details are correct prior to finalizing an order.
Terms of SaleWe have a right to refuse or withdraw a sale/order if: • The details you have given us are incorrect • You do not have sufficient funds to pay for your order • Misuse of the website • Breach of copyright • Goods are out of stock or unavailable
PaymentIt is important for us to protect our customer’s personal payment details using the highest security level. • Derivation Customs does not keep a copy of your payment details. • www.derivationcustoms.com is PCI DSS compliant. • Takepayments is our third party secure payment provider will ensure your details are secured safely and in compliance with all data protection and privacy laws in the UK. • Klarna is our third party secure payment provider will ensure your details are secured safely and in compliance with all data protection and privacy laws in the UK. • Paypal is our third party secure payment provider will ensure your details are secured safely and in compliance with all data protection and privacy laws worldwide. Goods will not be dispatched until a pre authorization check is completed ensuring there are adequate funds in your account. Should we encounter a problem with payment we will endeavor to contact you via email or telephone.
Buy now pay later
Cancelling your orderOnce production starts, unfortunately we will not be able to cancel and refund orders for any reason. We will only be able to cancel a transaction if we haven’t yet started production and are notified within the first 72 hours of the purchase and will incur a £75 cancellation fee. Please call +44 7 458 300 422 during normal business hours or drop us an email to email@example.com to cancel your order.
Discount CodesIf item/s are purchased using a discount code, the discounted sum will be deducted accordingly should a refund be required. Only 1 discount code can be used at a time and not in conjunction with any other sale or promotion.
Member DiscountsAfter your first purchase you will automatically be registered as a member and agree to the terms and conditions set out by Derivation Customs. Delivery charges are excluded from member discounts. Refunds will be offered in accordance to the returns policy, the returns policy does not affect your statutory rights. Members will be refunded the discounted price paid excluding delivery charges. Member discounts will not be applied during sale periods and discounts cannot be used in conjunction with any other promotion other than free delivery offers.
Free Gift OffersFrom time to time we may offer our customers promotions where a free gift is offered. The gift is offered subject to a minimum purchase spend requirement. During this promotion we are only able to offer an exchange should you wish to keep the gift. You can exchange the purchased items however the gift is non exchangeable. This does not effect your statutory rights. Should you require a refund for your full purchase please return your full order including the gift item and a refund will be applied on receipt. If you wish to keep the gift and send back 1 item for a refund please contact us for details – firstname.lastname@example.org
Member FeedbackWhen submitting feedback and suggestions to us you are giving us permission to use your feedback in a respectable manner to enhance the service we offer you. Names will be kept anonymous unless written consent is given by you to print your name and area details. You must not use the Website in any way, which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use the Website for any purposes related to marketing without our express written consent.
Your accountIt is your responsibility to ensure that all passwords and login details remain securely safe with you. We do not retain your password and do not take responsibility for misuse of this facility.
Pricing and availabilityThough we try to ensure accuracy in pricing and descriptions of our products errors may occasionally occur. If we discover an error we will try to inform you as soon as possible, offering you the option to re confirm your order or cancel. On cancellation a full refund will be offered.
Delivery and returnsThis is a retail website and all prices are retail prices. All prices are inclusive of VAT and delivery is charged in addition. Delivery charges will be listed separately on the payment pages. Dispatch times vary according to availability. Guarantees or representations made as to delivery times is limited to mainland UK and subject to any delays resulting from postal strikes or events not in our control for which we are not responsible. We will notify you through e-mail when your order has been dispatched. Should an item/s be out of stock, we will inform you of when it will become available. We will dispatch item/s that are available at the time of placing your order. You will not be charged further delivery costs for delayed item/s; these will be dispatched to you as soon as they are available. If a package is returned to us as “undelivered”, an additional delivery charge will be incurred for the package to be re delivered. Please ensure a neighbour is able to take a delivery in for you or if you are at work, perhaps use an alternative delivery address. You are liable for postage costs when returning items back to us. Please ensure that you obtain a proof of purchase. We recommend you return your package through registered post allowing you to track your package ensuring it arrives to us safely. Please refer to our returns policy for further information on sending item/s back and the contra-indications. It is important that you check contra-indications to delivery times these may change without prior notice
Deliveries to EU after BrexitThe UK left the European Union on 31 January 2020. The transition period that was in place ended on 31 December 2020. As a result of Brexit, there are changes to your consumer rights when buying online from businesses in the UK. This is the case even though the EU and UK have agreed a Trade and Cooperation Agreement (pdf). From 1 January 2021, you should be aware of the following changes:
- Additional import charges and Value Added Tax (VAT) may apply in your country