Please be aware some of our trainers are hand painted using high quality leather paint some of them are hand stitched using superior quality fabrics and leather. We aim to ensure that our products are finished to the highest standard with a protective layer,
In some cases before we start, we will draw up your creation and tweak it until you are 100% satisfied with the design.
Once your package has been shipped with recorded services, Derivation Customs are not responsible for any goods that are lost, stolen or broken. Please make appropriate arrangements to receive your package.
Unfortunately, due to the nature of our customisations, we are unable to accept returns or issue refunds as each order is handmade to your specifications.
We will only accept returns in very limited circumstances if there is a defect with your order upon arrival, this does not include wrong sizing. You should provide us with clear photo evidence of the defect. If you have worn the shoes, we will not issue refunds. Please request a refund within 14 days of receiving your order. We do not pay for any return shipping costs and if your product appears to be worn on arrival, you will be responsible for the shipping costs back to you.
Please note, we will photograph your customs before we ship them to you and therefore we will know if you have purposely damaged them in order to get a refund. It is highly unlikely that there will be any defect as we would not send out defective shoes.
Any refundable amount should reach you in 4-5 working days.